What we are asked most at the front desk

We bill Medicaid (KanCare), Medicare and many private plans. Before your first session we check your benefits and tell you what your plan covers and what you would pay. If you do not have insurance, the sliding scale applies.

A superbill is an itemized receipt you can send to your own plan, with the date and kind of each session. Your plan may reimburse part of the cost. It carries a diagnosis code your insurer can see, and your plan decides what it pays.

If you pay without insurance, you have the right to receive a written estimate of what your care will cost before you start. We give you one with your sliding-scale fee. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.

It depends on how you pay. With insurance, your plan sets your copay or deductible. Without it, your household size and income set your tier on our sliding scale. Either way, you have the fee in writing before your first session.

Yes. A health savings or flexible spending card works like any other card at the end of a session. Keep your receipt in case your plan asks for it.

It lasts about an hour. Your clinician explains how they work, what stays private and where the limits are, and the possible risks and benefits of therapy. You talk about what you would like from the time, and you decide together whether to continue.

Individual sessions are 50 minutes, and sessions for couples and families are 80. Many people come once a week to start. Your clinician sets the pace with you and does not promise a number of sessions.

Our clinicians are licensed in Kansas. By video we see people who are in Kansas during the session. If you will be in another state, we help you look for someone licensed there.

Call or text 988, any time. In an emergency, call 911. Anchor is not an emergency service, and this site and our messages are not monitored around the clock.

What you share stays in the session. The law sets limits: if someone is at serious risk of harming themselves or another person, or if abuse of a child or an older adult is suspected, your clinician may have to tell others. We explain this in writing before you start.

Teens come to family sessions with a parent or guardian. For anything beyond that, call us. The clinician explains Kansas consent rules in plain words before anyone signs.

Please tell us 24 hours ahead if you need to change a session, so the time can go to someone else. If something comes up at the last minute, call us and we will talk it through.